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Meeting the growing demand for seamless Microsoft Teams Phone and contact center consolidation
AudioCodes Live Platform is a unique service delivery platform offering that combines certified solutions for Microsoft Teams Phone and contact centers, leveraging AI and Azure to enhance user, agent and customer experience.
Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless Direct Routing and Operator Connect PSTN connectivity along with a range of add-on voice applications.
The only vendor that provides everything you need.
Comprehensive Teams Phone Experience
Seamless, reliable Direct Routing and Operator Connect PSTN connectivity
Certified Contact Center for Microsoft Teams
One-screen, AI-first contact center for Microsoft Teams built in Azure
What Is AudioCodes Live Platform?
Calling and Contact Center Consolidation for Microsoft Teams
AudioCodes Live Platform enables you to offer both Teams Phone and contact center services with unrivaled simplicity and efficiency.
Simplified Deployment, Onboarding and Management
Using service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity.
Enhance the User, Agent and Customer Experience
AudioCodes Live Platform leverages AI and Azure cloud services to enhance the user, agent and customer experience, providing conversational capabilities such as IVR, call recording and interaction analytics.
- Fast Onboarding
Accelerate deployments with unique service automation tools - Optimize Costs
Reduce operational and training costs with fewer systems to deploy and manage - Streamline Operations
Empower IT staff with centralized service lifecycle management - Field-Proven Experience
Unique in-house blend of Teams Phone and contact center expertise - Secure, Scalable and Reliable
Leverage Microsoft Azure security, scalability and reliability - Available on Azure Marketplace
All services available for purchase via Azure Marketplace
With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.
Vishal Rally, Sr. Vice President
Streamlined Service Delivery via AudioCodes Live Platform
One Platform for Everyone
Services Providers & Partners
Expand your service portfolio and increase margins with new revenue streams.
Enterprises
Seamless Teams Phone and contact center consolidation for increased productivity.
Microsoft Teams Calling and Productivity Applications
AudioCodes Live Platform provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high-quality Direct Routing connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, call recording and AI-powered interaction analytics. We also provide a wide range of Microsoft-certified meeting room devices and business phones.
Customer Engagement Solutions
AudioCodes Live Platform’s award-winning certified Teams contact center solution, Voca CIC, leverages AI and Azure cloud services to deliver a smooth and efficient customer experience. You can automate your main-line call flows using a conversational IVR that understands natural language and responds to voice requests, designing and customizing your call scenarios using a drag-and-drop interface.
Automated Tools for Operational Excellence
AudioCodes Live Platform provides advanced management tools that simplify everyday tasks and troubleshooting, from detection to correction, ensuring smooth operations and streamlined processing. From an intuitive self-service portal, you can onboard, manage and monitor user calling policies, meeting room devices and business phones for 24/7 availability.
The AudioCodes Advantage
Global Team of Experts
Worldwide presence with follow-the-sun availability
Technological Superiority
The most complete and robust offering of native Teams voice solutions
Cloud Automation
Advanced management tools streamline digital transformation and cloud modernization
Unique One-Stop Shop
For voice infrastructure, applications, devices and expert services
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