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AudioCodes Live Cloud | A SaaS solution that effortlessly onboards customers to Microsoft Operator Connect and/or Microsoft Direct Routing

AudioCodes Live Cloud accelerates Operator Connect onboarding and operations for Service Providers


A fast lane for service providers to offer Operator Connect and Direct Routing SBC connectivity to their customers

AudioCodes Live Cloud is approved for Microsoft Operator Connect Accelerator.

Live Cloud is a one-stop-shop for all the necessary services to become a  Microsoft Operator Connect partner:

Operator Connect API integration, operator verification, multi-tenant onboarding portal, end-user management portal, analytics, and 24/7 support via AudioCodes NOC.

AudioCodes Live Cloud SaaS solution empowers service providers to offer their business customers seamless migration to Microsoft Teams voice.

Live Cloud includes all the necessary services for Operator Connect and Direct Routing, allowing service providers to reduce their initial investment.

AudioCodes SBCs are certified for Microsoft Operator Connect and Direct Routing, and are an integral part of Live Cloud. It enables Microsoft Teams customers to easily connect to a service provider’s PSTN or SIP trunk, and offer Operator Connect.

AudioCodes Live Cloud is the quickest route for service providers to build a white-label, multi-tenant service for Microsoft Teams with enterprise telephony.

Live Cloud enables service providers to offer their business customers a rapid and cost-effective migration to Microsoft Teams and empowers service providers to onboard their business customers to Microsoft Operator Connect quickly and efficiently.

What Our Customers Say

For us, as a service provider, it was a perfectly natural progression to deepen our alliance with AudioCodes on our integration with Microsoft Operator Connect by leveraging their acknowledged expertise in the field."

Rui Ferraz

Global Product Manager Unified and Intelligent Communications at Colt

AudioCodes Live Cloud is the service providers fast route to build on Microsoft Teams growth

Empowering Partners

Empowering Service Providers

Empowering service providers to elevate their business strategy offerings for both existing and new customers

Quick Time-to-Service

Quick Time-to-Service

No need to invest in dedicated infrastructure, Microsoft PowerShell experts, or other tech specialists



Attractive margins to build a quick and profitable Microsoft Teams voice/UC practice


Optimize Cost

Pay per user per month service model limits CapEx spending



Gives you the agility to deliver Microsoft Teams voice from your data center or Azure

Cloud Service and Device

Enhance productivity with DaaS and SaaS Solutions

Business phones and meeting room solutions: IP phones, video and audio room conferencing, call recording, conversational IVR and meeting productivity solutions as a service

Leverage AudioCodes Live Cloud to offer the following options to your customers.



Get your customers connected to Microsoft Teams Operator Connect using AudioCodes managed SBCs

Operator Connect API integration

Provider verification

Self–service multi-tenant portal for customer onboarding

24/7 Service NOC

Connect to any SIP trunk or bundle your own minutes plan


Essentials, with the addition of:

PSTN connectivity configuration and automation for both Operator Connect and Direct Routing

Self-service portal for the end customer MACD operations


Essentials+, with the addition of:

Lifecycle management and advanced telephony portal

User policy and automation management

Monitoring and Teams QoE reporting using powerful AudioCodes applications


Operator Connect Accelerator
powered by AudioCodes Live Cloud

Operator connect accelerator powered by AudioCodes Live Cloud

Complement your service with a portfolio of communication and collaboration devices

(priced per model per month)

Want to learn more? Talk to our experts!

Frequently Asked Questions

What is Operator Connect?

Operator Connect is a new Microsoft Teams connectivity option for providing Public Switched Telephone Network (PSTN) voice services to Microsoft Teams customers. Operator Connect provides operators with deeper integration into the Microsoft Teams platform to enhance and streamline the Teams Phone experience. This does not replace Direct Routing, as it remains a valid alternative. 


For more information read our blog >>

Who is AudioCodes Live Cloud for?

AudioCodes Live Cloud is a SaaS solution that is relevant for any service provider that is interested in joining Microsoft’s Operator Connect Partner Program and wants to deliver both Operator Connect, as well Direct Routing services, instantly while eliminating the development and verification processes.

What can service providers achieve with AudioCodes Live Cloud?

AudioCodes Live Cloud is a white label, multi-tenant SaaS solution that enables service providers to rapidly onboard their customers to Microsoft Teams voice services through either Microsoft Operator Connect or Direct Routing connectivity. It eliminates the certification and verification approval required from Microsoft third parties, including: discovery, environment setup, preproduction testing, networking validation, final testing and approval for using the service provider’s brand, as well as meeting and exceeding Microsoft’s SLA and quality metrics standards. AudioCodes Live Cloud also empowers end customers with an advanced, self-service user policy management portal, on a per user per month subscription.

Where is the Live Cloud solution hosted and can it be hosted in my data center? 

AudioCodes Live Cloud provides you with the flexibility to keep your security and privacy policies. It can be hosted in a Data Center of your choice, including your own data center, a public cloud (Microsoft Azure), or via the AudioCodes cloud.

Can Service Providers use their brand?

AudioCodes Live Cloud is a while-label SaaS solution that provides service providers the opportunity to display their own brand to their resellers and customers when offering Operator Connect as well as Direct Routing services.

Does Live Cloud include the verification and certification of the Operator Connect Partner Program?

AudioCodes Live Cloud meets and exceeds Microsoft SLA and quality metrics standards, eliminating the certification and verification approval required from Microsoft third parties. It includes discovery, environment setup, preproduction testing, networking validation, final testing and approval for Microsoft's brand logo.