Operator Connect is a new Microsoft Teams connectivity option for providing Public Switched Telephone Network (PSTN) voice services to Microsoft Teams customers. Operator Connect provides operators with deeper integration into the Microsoft Teams platform to enhance and streamline the Teams Phone experience. This does not replace Direct Routing, as it remains a valid alternative. 

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AudioCodes Live Cloud is a SaaS solution that is relevant for any service provider that is interested in joining Microsoft’s Operator Connect Partner Program and wants to deliver both Operator Connect, as well Direct Routing services, instantly while eliminating the development and verification processes.

AudioCodes Live Cloud is a white label, multi-tenant SaaS solution that enables service providers to rapidly onboard their customers to Microsoft Teams voice services through either Microsoft Operator Connect or Direct Routing connectivity. It eliminates the certification and verification approval required from Microsoft third parties, including: discovery, environment setup, preproduction testing, networking validation, final testing and approval for using the service provider’s brand, as well as meeting and exceeding Microsoft’s SLA and quality metrics standards. AudioCodes Live Cloud also empowers end customers with an advanced, self-service user policy management portal, on a per user per month subscription.

AudioCodes Live Cloud provides you with the flexibility to keep your security and privacy policies. It can be hosted in a Data Center of your choice, including your own data center, a public cloud (Microsoft Azure), or via the AudioCodes cloud.

AudioCodes Live Cloud is a while-label SaaS solution that provides service providers the opportunity to display their own brand to their resellers and customers when offering Operator Connect as well as Direct Routing services.

AudioCodes Live Cloud meets and exceeds Microsoft SLA and quality metrics standards, eliminating the certification and verification approval required from Microsoft third parties. It includes discovery, environment setup, preproduction testing, networking validation, final testing and approval for Microsoft's brand logo.